HVAC Emergency? Call Now:
(801) 397-0030HVAC emergencies in Utah are no joke. A furnace failure in January with temperatures in the single digits can drop a home's interior temperature dangerously within hours — faster if it's an older, less-insulated home. A failed air conditioner on a week when temperatures stay above 95°F overnight creates genuine heat stress risk for elderly family members, infants, and pets. These situations demand a fast, reliable response from a contractor who has what you need on the truck.
Salmon HVAC has provided emergency heating and cooling service to Davis, Weber, Salt Lake, and Morgan County residents since 1979. We stock the most commonly needed parts on our service trucks so we can fix most emergency situations the same visit. We don't charge overtime for weekday calls regardless of the hour, and we'll always tell you the applicable rate before we dispatch.
What Counts as an HVAC Emergency in Utah
Not every HVAC problem requires emergency service — but some absolutely do. Here's how to know:
- No heat when outdoor temperatures are at or below 20°F — At these temperatures, pipes can freeze and burst within hours in an unheated home, and hypothermia risk rises rapidly for elderly occupants or young children. This is an emergency.
- No cooling when indoor temperatures exceed 90°F — Particularly urgent for elderly residents, infants, anyone taking medications that affect heat tolerance, or homes without cross-ventilation. Heat-related illness can develop within hours at these indoor temperatures.
- Carbon monoxide alarm activating when furnace is running — This is a life-safety emergency. Vacate the home, leave the door open, and call 911 first, then call us. Do not re-enter until emergency responders have cleared the home and we've repaired the source.
- Smell of gas near furnace or HVAC equipment — Leave the home immediately without operating any switches or creating sparks. Call Questar/Dominion Energy emergency line and 911 from outside. Do not re-enter until the utility company has responded.
- Burning electrical smell from HVAC equipment — Shut down the system at the thermostat and at the breaker. A burning electrical smell indicates a potential fire hazard that requires immediate professional attention.
- Active water leak from HVAC equipment causing home damage — A backed-up condensate drain actively flooding a ceiling or finished space warrants an urgent call.
What to Do While Waiting for a Technician
These steps can help protect your family and home while our technician is on the way:
If your heat is out:
- Check the obvious first: thermostat batteries and settings, furnace power switch (looks like a light switch near the unit), and the furnace circuit breaker. Sometimes the fix is this simple.
- Close interior doors to concentrate heat in the rooms you're using.
- Use electric space heaters for supplemental warmth — keep them away from curtains and combustibles, and don't plug multiple heaters into the same circuit.
- Open cabinet doors under kitchen and bathroom sinks along exterior walls to prevent pipe freezing.
- If the temperature inside drops below 50°F and you can't get service soon, consider staying with neighbors or family until repairs are complete.
If your AC is out in extreme heat:
- Check your thermostat settings and the AC circuit breaker first.
- Move to the lowest floor — heat rises, and basements or lower floors are often 10–15°F cooler.
- Close blinds and curtains on south and west-facing windows to block radiant heat.
- Run ceiling fans counterclockwise on high — they create a wind-chill effect without actually lowering temperature.
- Stay hydrated. Salt Lake County opens cooling centers during extreme heat events for those without AC.
- Check on elderly neighbors — heat-related illness can develop quickly in older adults.
Our Emergency Response Process
- Call us at (801) 397-0030 — A real person answers, not a voicemail system. Tell us the nature of the emergency, your address, and whether you have children, elderly, or medically vulnerable household members — this affects our prioritization.
- Dispatch confirmation — We confirm our estimated arrival time and the applicable service rate (no overtime on weekdays, after-hours rates apply on weekends and holidays).
- Rapid diagnosis — Our technician arrives with a fully stocked truck and moves efficiently to identify the problem. We don't spend 45 minutes on a basic diagnostic when it's 5°F outside.
- Upfront repair quote — We tell you exactly what's wrong and what it costs to fix before we touch anything. No surprises.
- Repair and verification — We fix the problem and verify full system operation before we leave. We don't call it done until your home is heating or cooling properly again.
- Follow-up recommendations — If we see an issue that's likely to cause another failure soon, we tell you about it honestly — with costs — so you can make an informed decision.
Common Emergency HVAC Scenarios We Handle
- Furnace not igniting — Failed ignitor, dirty flame sensor, or faulty gas valve. All are same-day repairs for most systems.
- Heat pump in defrost mode, no heat coming out — A heat pump that's stuck in defrost or emergency heat mode on a cold night needs prompt attention to verify it's operating correctly.
- AC compressor not starting on a hot day — Failed capacitor, tripped breaker, or lockout condition. Often diagnosable and repairable in one visit.
- No airflow from vents — Blower motor failure or seized bearings. A furnace or air handler with no blower provides no heat or cooling regardless of whether the heating or cooling equipment is working.
- Water pouring from air handler — Clogged condensate drain causing overflow. Can damage ceilings and walls if not addressed quickly in summer.
- Furnace cycling on and off every few minutes — Short cycling indicates a safety issue — blocked flue, cracked heat exchanger, or overheating. This should be diagnosed promptly, not ignored.
Why Choose Salmon HVAC for Emergency Service
- No overtime on weekday calls — A 10 PM furnace failure on a Tuesday costs the same as a 9 AM call. This is one of the most meaningful ways we differentiate ourselves from contractors who add emergency premiums for any after-hours call.
- Stocked service trucks — We carry capacitors, contactors, igniters, flame sensors, gas valves, motor starters, and common blower motors. Most emergency repairs don't require ordering parts.
- 46 years of Northern Utah experience — We've repaired every brand and generation of heating and cooling equipment installed in the Wasatch Front. When your technician arrives, they've almost certainly seen your system before.
- Honest assessment — We won't sell you a $600 repair on a system that's going to fail again in 60 days without telling you. If your equipment is genuinely at end of life, we'll tell you that clearly and give you options.
- Licensed, insured, and background-checked technicians — You're letting someone into your home in the middle of the night. Our technicians are drug-tested, background-checked, and licensed by the State of Utah.
Emergency HVAC Service Cost
Weekday calls (Monday–Friday, any hour): Standard service call rate with no overtime premium. We believe an emergency on a Tuesday evening shouldn't cost you an extra $150 in arbitrary surcharges.
Weekend and holiday calls: After-hours rates apply. We'll tell you the specific rate when you call before we dispatch, so you can make an informed decision.
Repair costs are the same regardless of when service is performed — a capacitor replacement costs the same at 11 PM as it does at 10 AM. The service call fee is the only variable based on day/time. All pricing is given upfront before any work begins.
Frequently Asked Questions
Do you charge extra for emergency HVAC service?
We do not charge overtime rates for weekday service calls, regardless of the time of day. After-hours rates apply for weekend and holiday calls. We'll always tell you the applicable rate before we dispatch, so there are no surprises on the invoice.
How fast can you respond to an HVAC emergency?
For genuine heating or cooling emergencies in Davis, Weber, and Salt Lake County, we typically respond within 2–4 hours during normal business days. Our goal is same-day service for any HVAC emergency call. Response times may be longer on peak summer and winter days when call volume is highest — we'll give you a realistic estimate when you call.
What qualifies as an HVAC emergency?
True HVAC emergencies include: complete loss of heat when outdoor temperatures are at or below 20°F; complete loss of cooling when indoor temperatures exceed 90°F (particularly for elderly or medically vulnerable occupants); a carbon monoxide alarm activating in connection with a furnace or boiler; a smell of gas near HVAC equipment; and a burning electrical smell from HVAC equipment. For CO alarms or gas smells, call 911 first, then call us after you've evacuated.
What should I do while waiting for an emergency technician?
For heating failures: layer up, close off unused rooms, use space heaters safely, and check your thermostat and circuit breaker first. For CO alarms or gas smells: evacuate immediately and call 911 before calling us. For cooling failures in extreme heat: move to the lowest floor, close blinds on sun-facing windows, run ceiling fans, stay hydrated, and check your AC circuit breaker and thermostat settings.
We Serve These Utah Areas
Salmon HVAC provides emergency HVAC service throughout Davis, Weber, Salt Lake, and Morgan counties: